Refund policy

RETURNS
At Fairwinds Cape Cod, we want you to be happy with your purchase and make every effort to describe and photograph items accurately. If you have questions about an item or would like clarification on its condition before making a purchase, please don't hesitate to reach out to us at brittany@fairwindscapecod.com.

If you do need to return an item, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging with the original packing slip included. The purchaser is responsible for the return shipping costs which must include full insurance and tracking. The original shipping costs are non-refundable.

To start a return, please contact us at brittany@fairwindscapecod.com. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address:

Fairwinds Cape Cod
PO Box 535
Sagamore, MA 02561

DAMAGED ITEMS
Please inspect your order upon arrival and contact us immediately if the item has been damaged during shipping so that we can evaluate the issue and make it right. Please don't dispose of the damaged item or any of the packing materials.

EXCEPTIONS/NON-RETURNABLE ITEMS
We cannot accept returns of any sale items.

REFUNDS
Refunds will be of the original purchase price only. The original shipping fees will not be refunded and you will be responsible for paying the return shipping fee which must include full insurance and tracking.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.